At 11THLAYER Consulting ("we," "us," or "our"), accessible from 11thlayer.com, protecting the privacy and security of our clients, visitors, and partners is a top priority. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.

1. Information We Collect

We collect information to provide better services to our clients and website visitors. This includes:

• Personal Identification Information: Name, email address, phone number, company name, job title, and billing details provided voluntarily when you fill out a contact form, schedule a consultation, or engage our services.

• Non-Personal Identification Information: Browser name, device type, IP address, operating system, and technical details about your connection to our site collected automatically via cookies and analytics.

• Client Operational Data: Strategic, operational, or marketing data shared with us during the scope of a consulting engagement, which is handled with strict professional confidentiality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, execute, and manage our digital strategy and business operations consulting services.

• Communication: To respond to inquiries, send project updates, deliver scheduling links, and transmit administrative information.

• Improvement & Analytics: To analyze website usage, optimize user experience, and refine our service offerings.

• Marketing: With your consent, to send occasional newsletters, industry insights, or promotional updates. You can opt out at any time.

3. How We Share and Protect Your Data

We do not sell, trade, or rent your personal information to third parties.

• Third-Party Service Providers: We may share data with trusted service providers (e.g., website hosting, scheduling tools, CRM platforms, and payment processors) solely to facilitate our business operations. These providers are bound by strict confidentiality agreements.

• Data Security: We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze web traffic, and remember visitor preferences. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent, though some features of the site may not function properly as a result.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data.

• Access & Correction: Request a copy of the personal data we hold about you or ask us to update inaccurate information.

• Deletion: Request that we erase your personal data, subject to regulatory or legal obligations.

• Opt-Out: Unsubscribe from promotional email communications using the link at the bottom of any email or by contacting us directly.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices, content, or data security of third-party platforms. We encourage you to review their privacy policies before providing personal information.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Company: 11THLAYER Consulting

• Website:11thlayer.com

• Email: 11thlayer@gmail.com